Privacy policy

Who we are

Keyform Construction is a residential and commercial building business operating across Greater Melbourne, Victoria, founded by Jaideep Mann. If you have any question about privacy, or about information you have sent us, contact us and we will deal with it ourselves:

• Phone 0466 277 739
• Email quotes@keyformconstruction.com.au

What we collect

Only what you type into the enquiry form on this website. That is: your name, your phone number, your email address, the project type you pick from the list, and the message you write.

That is the complete list. This website has no accounts, no logins and no shopping cart, and we do not ask for anything else.

Why we collect it

To answer your enquiry, and only to answer your enquiry. We need a way to reply to you and enough detail about the project to give you a sensible response.

The form has a tick box you must tick before you can send it. Ticking it is how you tell us we may contact you about that enquiry.

Where it goes

When you press “Send enquiry”, your details are turned into a single email that is sent to quotes@keyformconstruction.com.au. That email is the only copy.

This website does not store your enquiry. There is no database behind it and nothing is written to a file or kept on the web server. Once the email has been sent, the website has no record of what you wrote.

Who else is involved

Three companies necessarily handle the information on its way to us:

• Cloudflare hosts this website and runs the “are you a human?” check on the form. Cloudflare sees the request and your IP address, because that is unavoidable for any website.
• Resend is the service that delivers the enquiry email to us.
• Microsoft provides our email, so the enquiry lands in a Microsoft 365 mailbox.

Each of these only handles your information in order to pass it along or store our mail. None of them is given it for their own purposes.

Your information may be handled overseas

Cloudflare and Resend are both United States companies, and they run servers in many countries. That means your enquiry is likely to pass through, or be held on, equipment outside Australia — most often in the United States, and possibly in whichever country is nearest to you when you submit the form. Our mailbox is Microsoft 365, which also stores mail on overseas servers.

We have to tell you this because Australian Privacy Principle 8 covers sending personal information overseas. We have chosen established providers that publish their own privacy and data-protection commitments, but once your information is held overseas it is also subject to the laws of that country, and those laws may differ from Australia’s. If you would rather not send anything overseas, please call us instead on 0466 277 739.

What we never do

• We do not sell or rent your information to anyone, ever.
• We do not add you to a mailing list or send you marketing emails or text messages. If we ever wanted to, we would ask you separately and you could say no.
• We do not send you automated or marketing text messages.
• We do not pass your details to other builders, trades or lead-selling companies.

Cookies and tracking

This website sets no tracking cookies and uses no third-party analytics. There is no Facebook pixel, no Google Analytics and no advertising script. Because nothing non-essential is stored on your device, there is no cookie banner to click through.

The one piece of browser storage we use is temporary: after you send an enquiry, your first name is held in your own browser just long enough to greet you by name on the confirmation page, and is then discarded. It never leaves your device.

How long we keep it

The enquiry email sits in our mailbox. If your enquiry becomes a job, we keep the correspondence as a normal business record. If it does not, we delete it once it is clearly no longer needed.

Seeing, correcting or deleting your information

You can ask us at any time to tell you what we hold about you, to correct something that is wrong, or to delete it. Email quotes@keyformconstruction.com.au or call 0466 277 739 and we will confirm within a few business days. There is no charge.

If you are not happy with how we have handled it, you can raise it with the Office of the Australian Information Commissioner.

Our legal position, stated plainly

Keyform Construction is a small business, and many small businesses are exempt from the Privacy Act 1988. We have written and built this site to follow the Act’s principles anyway, because it is the right way to treat the information people trust us with.

Changes to this policy

If we change how any of this works, we will update this page and change the date at the top.